Frequently Asked Questions

Frequently Asked Questions

What is the deposit?
A deposit is a guarantee partial payment charged when you make a reservation online with us.  The remaining cost of the amount of your booking is payable...
Thu, 12 Mar, 2020 at 6:46 AM
Can I pay cash on arrival?
Each hostel has its own payment policy. We recommend that you consult their descriptions on our website to confirm what payment methods they accept: cash, c...
Thu, 12 Mar, 2020 at 6:46 AM
The amount that appeared on my credit card statement was different to the one given to me during the reservation process.
The difference is due to currency exchange rate fluctuations, between the time when you made the reservation and the time when you paid the full amount and ...
Thu, 12 Mar, 2020 at 6:46 AM
I have to cancel my reservation, what should I do?
Please login to "My Account" Section and cancel your booking. To avoid additional charges, please process your cancellation before the scheduled ...
Wed, 25 Mar, 2020 at 11:30 AM
I booked the wrong type of room or the wrong dates, how can I change my reservation?
To change your reservation, please login to "my account" section and made the change directly from your account. Please note prices and availabil...
Wed, 25 Mar, 2020 at 11:25 AM
If I want to reduce the duration of my stay, can I apply the deposit of the unused nights towards the property bill?
No, the guarantee deposit applies to the number of nights booked in the original reservation. If you change your plans and leave earlier than expected, the d...
Thu, 12 Mar, 2020 at 6:46 AM
I have no confirmation, what should I do?
If you don’t find our correspondence in your email inbox, please check the following: 2. Search in your email “junk folder” as it may have been screened ...
Thu, 12 Mar, 2020 at 6:46 AM
I got an error message while waiting for the confirmation page to appear, what do I do now?
There are a few reasons why your transaction may not be completed. Please contemplate the following triggers and try again. a) You may have failed to com...
Thu, 12 Mar, 2020 at 6:46 AM
Do I need to confirm my reservation before I arrive?
If you booked your reservation using a debit bank card or if this requirement is in the description of the hostel on our site, the answer is yes. In all oth...
Thu, 12 Mar, 2020 at 6:46 AM
Does the name on the credit card must be the same as on the reservation?
If you do not have a credit card and someone around you allows you to use his or her card, we find no harm in processing your reservation. However, this may...
Thu, 12 Mar, 2020 at 6:46 AM